Marks & Spencer extended its delivery times for online orders as a new distribution centre has struggled to cope with heavy Christmas demand. To ensure delivery options offered to customers were accurate, M&S extended slots on its website for standard delivery from three to five days to as many as 10 days and withdrew next-day delivery, prompting some complaints on social media. The company said, “Our customer is always our top priority and that is why we’ve extended some of our delivery options. The vast majority of orders are delivered on time. If we do miss a delivery date, we will do all we can to rectify it for the customer.” M&S is a major British clothing retailer and has 800 stores throughout the UK.
